Frequently Asked Questions

Grass-fed and grass-finished means our cows live the good life – grazing on natural, lush pastures with no grains, hormones, or weird stuff. This leads to leaner, tastier beef that’s as fresh as it gets.

Heck yes! Our pigs roam freely on pastures and enjoy their days as nature intended. No cages, no stress – just delicious, ethical pork.

Because every cut of meat is unique! Our butchers cut by hand, and nature doesn’t make everything the same size, but you’re always getting top-notch quality.

We’ve got it all, baby! Steaks, spits, chops, ribs, sausages, and some specialty proteins like free-range poultry. You name it!

Great question! Our meat’s colour is richer and more vibrant because it’s raised naturally, with no artificial colours or preservatives. What you see is real, high-quality goodness.

Simple and fresh! We use natural ingredients, like herbs and spices, and steer clear of artificial flavours, preservatives, or fillers. It’s all about quality and flavour – no junk here!

Oh, we’ve got plenty! Check out our socials for fresh recipe ideas that’ll make your taste buds sing.

You better believe it! We’re all about clean, natural products with no hormones, antibiotics, or weird artificial stuff. It’s just pure, tasty goodness.

Sorry, no P.O. Boxes for us! We need a physical address to ensure your goodies stay fresh and cool.

Absolutely! Just make sure to provide clear instructions on how to get to your door. We’ll make it happen.

Yes! We deliver right to your door (unless it’s a P.O. Box, but we’ve covered that). Just make sure someone’s there to grab the box when it arrives.

Your box is delivered like a VIP! We pack it up with care, using eco-friendly insulation to keep everything fresh and cool until it gets to you.

Right now, we’re all about home delivery, but we’re working on expanding – stay tuned for future updates!

We’re all about sustainability! Reuse that packaging! The insulation’s recyclable, and those ice packs? Perfect for your next BBQ cooler.

You bet! We’re constantly working to reduce our environmental impact by using sustainable materials. Eco-friendly is the name of the game!

We deliver across most of Victoria. Check out the Delivery page for delivery zones – we’re growing, and we’re excited to get our tasty products to more places.

Shipping costs vary depending on where you live. You’ll see the delivery charge at checkout before you place your order. No surprises, just good vibes.

Absolutely! If you’re ordering to your office, we’ll deliver there, just as long as someone’s there to receive it during delivery hours.

You’ll get the heads-up! We’ll send you a text or email with tracking info, so you’ll know exactly when to expect your BBQ goodness.

Grab it as soon as it lands! From our hands to your and straight into the fridge.

Super easy! Just log into your account and update your preferences. Minimum notice periods apply. We’ll take care of the rest!

We aim to get it to you on the day you selected, within the time window. And, we’ll keep you posted with updates along the way.

If you need to get your BBQ fix a little sooner, give us a shout! We’ll do our best to accommodate your request.

If we don’t have a mobile number, or if something goes wrong with the delivery, you might miss the SMS. Make sure your contact details are up-to-date!

You can always hit us up at info@originalbbqbox.com.au or give us a call at 1300????? We’re here to help!

Log into your account, pick your new date, and we’ll handle the rest. Minimum notice period applies. Easy as that!

Nope! Your order will be chilled and fresh, packed with care to make sure it stays in perfect condition during delivery.

Since our products are perishable, we don’t accept returns. But if you need to cancel, let us know within 24 hours of ordering, and we’ll sort it out! See more info at the Refunds and Returns page.

Send us an email at info@originalbbqbox.com.au. We’re always happy to help!

Nope, no pressure! You can order whenever you want. But, if you subscribe, you’ll get sweet discounts and exclusive delivery options.

Super simple – just log in to your account and hit “pause.” Take a break whenever you need!

You can cancel any time by heading to your account settings. Or just give us a shout if you need help.

Just log into your account, and you can update everything – from the cuts of meat to any extra goodies you want to add.

Easily! Log into your account and pick your new box preferences. If you need any help, we’re just an email away.

You can reach us anytime at info@originalbbqbox.com.au. We’ve got answers and BBQ expertise ready to go!