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Privacy Policy

Privacy Statement for The Original BBQ Box

Effective Date: 3 September 2024

At The Original BBQ Box, we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website, www.originalbbqbox.com.au. 

1. Information We Collect

  • Personal Information: We collect personal information that is necessary for us to carry out our functions and activities, such as your name, email address, shipping address, phone number, and payment details when you place an order or register on our site.
  • Sensitive Information: We do not generally collect sensitive information about you unless it is required and you have given explicit consent.
  • Non-Personal Information: We may also collect non-personal information, including your IP address, browser type, and browsing behaviour, through cookies and similar technologies.

2. How We Use Your Information

  • Primary Purposes: We use your personal information to process transactions, deliver your orders, and provide customer service.
  • Direct Marketing: With your consent, we may use your personal information to send you promotional materials and offers. You can opt out at any time by following the unsubscribe link in our emails or contacting us directly.
  • Improving Services: We use data to improve our website and services, tailoring content to your preferences.
  • Legal Obligations: We may use your information to comply with legal obligations, including but not limited to, reporting and record-keeping requirements.

3. Disclosure of Your Information

We do not sell or rent your personal information. However, we may disclose your information to:

  • Service Providers: Third-party companies that help us process payments, fulfill orders, provide customer support, and perform other functions necessary for our business operations.
  • Legal Compliance: Government bodies, regulators, or law enforcement agencies, if required by law or necessary to protect our legal interests.

4. Cross-Border Disclosure

In some cases, your personal information may be disclosed to service providers located outside Australia. Where we do so, we take reasonable steps to ensure that the overseas recipients do not breach the APPs in relation to your information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, analyse traffic, and personalize content. You may manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure, and we cannot ensure or warrant the security of any information you transmit to us.

7. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, or misleading. To do so, please contact us using the details provided below.

8. Complaints

If you believe that we have breached your privacy or have any concerns about how we have handled your personal information, you may lodge a complaint with us. We will investigate and respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Children’s Privacy

The Original BBQ Box is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Statement or your personal information, please contact us at:

The Original BBQ Box
Email: info@originalbbqbox.com.au
Phone: 0467 826 130

By using our website, you consent to the terms outlined in this Privacy Statement.