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The Standard Low-Down on Returns & Refunds
We ship fresh, perishable products, which means no returns—once it’s in your hands, it’s yours to enjoy! Unlike products with a long shelf life, our tasty BBQ delights can’t be restocked or resold.
If you’re not completely satisfied with your Original BBQ Box (and we really hope you are), hit us up at info@originalbbqbox.com.au within three (3) days of receiving your order. We’ll check out what went down and work out a solution that could include a replacement, a credit for your next box, or even a partial/full refund. We might ask for some photos of the product and damage to make sure we’ve got all the info.
We guarantee delivery to the address you provided when you placed the order—just make sure you’re there to grab it on the delivery date!
But since our products are perishable, we can’t guarantee that everything will be perfect if:
- The address you gave us was wrong
- You forgot to update your address before the bill date
- The address changes while your box is in transit
- Or if you can’t retrieve your box on the guaranteed delivery date and didn’t tell us in advance.
Need to update your address? Just email us at info@originalbbqbox.com.au before your box is shipped, and we’ll sort it out!
If your order gets returned to us because of an incorrect address or refusal of delivery, we’ll store it, get in touch, and work out a new delivery date. But if the box is delivered late due to a mix-up and you’re unable to pick it up or damage happens, no refund will be given.
🚫 Cancelled Orders? Here’s What You Need to Know 🚫
You’re responsible for any orders or charges that happen before you cancel. If you cancel after we’ve already invoiced you, there’s no turning back—we’ll still send out your order.
💥 Stolen Goods? Not Our Responsibility 💥
Once your Original BBQ Box is delivered, it’s all yours to keep safe. Unfortunately, we can’t issue refunds for stolen goods, especially if you didn’t provide detailed delivery notes to help prevent it. So, make sure your box is safe and sound once it arrives.